Deliveries are made to kerb side only due to insurance reasons & on lorries so please ensure there is acceptable access for the driver.
It is your responsibility to take your goods in to the property. If access is likely to be a problem, please inform us & we will arrange a smaller vehicle. Where possible am or pm delivery times will be advised at the point of ordering. It is your responsibility to check & inspect products for any visible damage prior to signing, as we cannot be held responsible once the driver has left your premises, please do not open packs.
If you are unfortunate enough to find a damaged or missing item please make a note on the drivers delivery sheet, & call customer services on 01276 37722 where a replacement will be forwarded to you as soon as possible. Damaged goods must be brought to our attention within 5 days.
Returns & cancellation policy
Should you wish for any reason to return your whole order (unopened packs only) a re-stocking charge of 20% of the original order value will be charged & you will be liable for your own courier costs, orders cancelled prior to delivery will be charged at £20.00 + vat administration costs, we are unable to accept cancellations or refund any monies on special or pre cut orders. Please make sure the product you have ordered is suitable for the location you have chosen to install.
Please note the images on our site may vary slightly in colour & are purely a guide to for your reference & are not intended to replicate an exact colour match to the product described.
Should you require a closer colour match please call or email one of our dedicated sales team & we will be happy to send a sample. Samples are charged at £2.75 per sample & will be refunded upon receipt of order.
To place an order
Please select the product category you require, make a note of the pack size as these may vary, or use the CarpetsandFloorings.co.uk Room Calculator. Order sufficient materials for your intended project, allowing for wastage. Make sure you have ordered the necessary accessories i.e. adhesives, beading door profiles, underlays & maintenance kits etc.
CarpetsandFloorings.co.uk reserve the right to refuse any sale of mistakenly described or priced goods, this does not affect your statutory rights as a consumer.
Payments can be made by all major credit cards or cheques, online, by phone, post or by fax.
All prices quoted are exclusive of vat.
All products sold through CarpetsandFloorings.co.uk are A grade, we do not supply seconds.
Our prices are amongst the most competitive in the U.K
We aim for complete customer satisfaction, with a friendly & efficient service.
All online transactions are completely secure. But if you prefer cards can be taken over the telephone by calling our sales team on 01276 37722 Mon-Sat 9am-5.30pm or by fax 01276 37722